Dashboard / Overall

Overall Performance

Last refreshed Sep 29, 2026, 2:42 PM ET
Active incentive [Program name] · [Start date] to [End date] · Target: ASSI ≥ [xx]
Segment: EV modelsView: Central Region
Period type
Period end
Segment
View
Alerts
New · Day 07
Overdue · Day 312
Escalated · Day 64
Closed · MTD38
Email delivery · MTD
Sent102,220
Failed10,541
View open alerts

CSI · Combined Index

92.0National · MTD0.6
Previous
92.6
Surveys
27,576
Response rate
28.8%
RankDistrict —Region —National —

SSI · Sales Index

94.5National · MTD0.1
Previous
94.4
Surveys
9,596
Response rate
53.9%
RankDistrict —Region —National —

ASSI · Service Index

90.7National · MTD0.5
Previous
90.2
Surveys
17,980
Response rate
23.1%
RankDistrict —Region —National —

Program Health

Last 6 months, including current
DescriptionAprMayJunJulAugSep
Records Received161,709180,929183,413169,483153,360147,983
Business Rule Exclusion11,31410,69910,89512,45413,74214,449
Eligible Sample150,395170,230172,518157,029139,618133,534
Invalid Email18,37319,72518,97317,13015,04014,300
Missing Email21,00621,26720,27318,97817,79317,014
Invitations Sent111,016129,238133,272120,921106,785102,220
Successfully Delivered97,178115,710119,634108,36195,67991,679
Email Capture Rate64.6%68.0%69.3%69.0%68.5%68.7%

Survey Completion

By employee · sample data
DealerEmployee NameTitleCompletedSSIPrevious
53012Employee 01Sales Consultant14100.0▲ 98.2
62002Employee 02Sales Consultant1199.1– 99.1
62054Employee 03Sales Consultant997.8▲ 96.4
62069Employee 04Sales Consultant1296.5▼ 97.0
61094Employee 05Sales Consultant895.9▲ 94.5
22020Employee 06Sales Consultant1593.1▲ 92.6
51129Employee 07Sales Consultant688.5– 88.5
53135Employee 08Sales Consultant1087.4▼ 89.9
53139Employee 09Sales Consultant772.1– 72.1
51101Employee 10Sales Consultant564.3▲ 53.9
Showing 10 of [n] employees · Service view swaps SSI for ASSIView all
Kia (CX) · Wireframe · Dashboard / Overall · Sample data
Active incentive

[Program name] criteria

[Program description. Dealers qualify by meeting the target score for the program period, for example ASSI ≥ xx across the listed sub-factors from Start date to End date. Criteria, dates and sub-factors in scope are set by CX Admin (SRS 7.8).]